1. *Patient and Family Interaction:*

- Serve as the primary contact for patients and families, addressing and resolving concerns or issues.

2. *Guest Relationship Management:*

- Develop and maintain strong relationships with patients, families, and referral sources.

3. *Lead Follow-Up and Conversion:*

- Manage and follow up on incoming leads to assess their needs and determine suitability for services.

4. *Initiation of Facility Visits:*

- Coordinate and initiate facility visits for potential clients and their families.

5. *Coordination and Support:*

- Work with medical, nursing, and administrative teams to ensure seamless patient care and support.

6. *Feedback and Improvement:*

- Collect and analyze feedback to identify areas for service enhancement.