• Job Title: International Customer Support Executive

Job Details:Notice Period: Immediate

• Shift Timings: Night Shifts
• Work Type: On-Site
• No. of Openings: 10
• Salary Range: ₹16,000 – ₹30,000 per month
• Language Requirements: English
• Qualification: Minimum 12th pass
• Experience Required: 0 – 5 years
• Age Limit: 18 – 30 years
• Job Summary:
• Handle customer queries through live chat or email in a simulated environment.
• Maintain a professional, courteous, and customer-first approach.
• Strong emphasis on written English, problem-solving, and communication.

1. Roles & Responsibilities:Respond to customer queries via chat or email in a timely and professional manner.
2. Understand customer needs and offer accurate solutions.
3. Follow communication scripts and maintain a friendly tone.
4. Clearly document all customer interactions.
5. Escalate complex issues when necessary.
6. Keep up-to-date with company products, services, and policies.
7. Meet performance targets such as resolution time and customer satisfaction.
8. Ensure excellent customer experience through empathy and responsiveness.

• Required Skills & Qualifications:Excellent written English, grammar, and punctuation.
• Good reading comprehension and analytical skills.
• Familiarity with MS Office, email writing, and internet browsing.
• Ability to multitask and handle a fast-paced environment.
• Previous customer service experience is preferred but not mandatory.
• Willingness to work in rotational shifts (if required).
• Eligibility Criteria:
• Freshers: ₹16,000/month
• Experienced (1+ year): Up to ₹30,000/month (based on interview)
• Strong command of English
• Good typing speed and accuracy
• Basic computer and internet knowledge
• Flexible with work timings

1. Selection Process:
2. Round 1: Online Essay Writing
3. Round 2: In-Office Assessment (Shortlisted candidates only)
4. Round 3: Walk-in Interview

• Additional Tips: Ensure a stable internet connection for virtual rounds.
• Dress formally for all interview stages.
• Communicate professionally and be punctual.