International Voice Process Agent

Job Description:

We are looking for confident and customer-focused professionals to join our International Voice Support team. The role involves handling inbound/outbound calls from global customers, providing accurate information, and delivering an excellent customer experience.

Key Responsibilities:

• Handle international customer calls professionally and efficiently .
• Understand customer concerns and provide timely resolutions.
• Maintain high standards of call quality and customer satisfaction.
• Accurately document customer interactions in CRM systems.
• Follow company policies, scripts, and compliance guidelines.
• Meet performance metrics such as AHT, FCR, and CSAT.

Required Skills:

• Excellent spoken English with clear pronunciation.
• Strong communication and listening skills.
• Customer-centric mindset with problem-solving ability.
• Ability to handle pressure and manage difficult conversations.
• Ability to understand and adapt to US Accents
• Willingness to work in night/rotational shifts

Preferred Qualifications:

• Prior experience in International BPO / Voice Process.
• Candidates based in Bangalore are preferred.
• Ability to adapt to different cultures and time zones.
• Flexible to work in night shifts.
• Exposure to global customer handling is an added advantage.

What We Offer:

• Attractive salary + performance-based incentives
• Paid training on accent neutralization & process knowledge
• 5 days working & 2 Days rotational off.
• Career growth opportunities in international processes
• Supportive and professional work environment
• Free meals during shifts
• Two-way cab facility for safe commute