IT Executive

Key Responsibilities

• Technical Support: Resolve hardware (PCs, laptops, printers) and software (OS, applications) issues via phone, email, chat, or in-person.
• Installation & Configuration: Set up new equipment, install software, and configure systems for new hires.
• Troubleshooting & Maintenance: Diagnose system failures, address connectivity problems, perform upgrades, and maintain inventory.
• User Training: Provide orientation and training to employees on new software and IT policies.
• Documentation: Log and track all support requests and resolutions in a ticketing system.
• Escalation: Escalate complex or unresolved issues to higher-level IT teams (Level 2/3). 

Required Skills & Qualifications

• Technical Skills: Strong knowledge of operating systems (Windows, macOS), hardware components, networking basics, and common software.
• Soft Skills: Excellent problem-solving, communication (written/verbal), patience, customer service, and time management.
• Experience: Hands-on experience with hardware troubleshooting and supporting end-users. 

Work Environment

• A mix of desk work, phone/remote support, and on-site visits.