IT Support Engineer

Bajaj Finserv Limited (BFL)

Job Title: IT Manager – Compliance, Digital Platforms, Contact Centre COE (CC COE)

Reports to: Pranav Chothani – Deputy National Lead, Digital Platforms, Contact Centre COE (CC COE)

Location: TBD

Position SummaryBajaj Finance manages sales and service operations for a wide range of products through its Contact Centres, leveraging both inbound and outbound models. These operations are largely executed through outsourced partners, closely aligned with respective vertical P&L teams.

With over 4,500+ FTEs and rapidly expanding operations, the organization is strengthening its Direct-to-Consumer (D2C) strategy, where the Contact Centre plays a pivotal role. As the company transitions routine services to self-service channels, Contact Centres continue to remain a core pillar of the service ecosystem.

Bajaj Finance is further expanding with new partner additions, physical centres, and Regional Contact Centres in Tier 2/3 cities. Managing vendor relations, compliance, and security governance is critical to this growth.

To support this, the organization has established a centralized Contact Centre – Partner Excellence function to enable structured governance, coordination, and performance management across both internal stakeholders (Business & Vertical Teams) and external stakeholders (Partners, Vendors, Market SMEs).

We are seeking a highly skilled IT SPOC (Single Point of Contact) with a background in Computer Engineering / B.Sc. IT to oversee IT and Network Security compliance as per company policies and regulatory standards.

Duties and ResponsibilitiesSecurity & Compliance Oversight

• Oversee security measures across Contact Centres, ensuring compliance with data protection and industry standards.
• Implement and monitor data security protocols to safeguard sensitive information.
• Manage endpoint security solutions to protect devices from threats and vulnerabilities.
• Develop, implement, and enforce information security policies, governance frameworks, and compliance processes.
• Ensure physical security measures are in place to protect IT assets and infrastructure.
• Oversee network security operations including firewalls, IDS/IPS, and network access controls.
• Ensure Data Loss Prevention (DLP) controls are operational and effective in preventing data leakage.

Asset & Vendor Management

• Maintain complete oversight of IT asset management, ensuring tracking, audits, and compliance with internal and regulatory guidelines.
• Act as the compliance lead, collaborating with internal and external stakeholders to monitor the effectiveness and efficiency of compliance controls.

Additional Requirements

• Mandatory on-ground presence at the designated contact centre location.