Operations Associate

Job Title: Operations AssociateLocation: Office-based

Department: Operations

Reporting To: Operations Manager / Program Head

Role OverviewThe Operations Associate will play a critical role in ensuring smooth day-to-day operations by maintaining real-time visibility of on-ground physiotherapy activities through the admin panel. This role focuses on accurate tracking of physiotherapist schedules, client sessions, attendance, and operational data to support service quality, efficiency, and decision-making.

Key ResponsibilitiesOperational Monitoring & Visibility

• Monitor daily physiotherapist and client sessions through the admin panel.
• Ensure accurate real-time visibility of on-ground activities from the office.
• Track session status (scheduled, completed, cancelled, rescheduled) and flag discrepancies.

Data Tracking & Reporting

• Maintain and update session-level data for physiotherapists and clients.
• Ensure accuracy and completeness of operational data in internal systems.
• Prepare daily, weekly, and monthly operational reports as required.
• Share insights on utilization, session adherence, and operational gaps.

Coordination & Support

• Coordinate with physiotherapists and internal teams to resolve data or scheduling issues.
• Act as the first point of contact for operational clarifications related to sessions.
• Support ops leadership with data needed for planning and execution.

Process Adherence & Improvement

• Ensure SOPs related to session tracking and reporting are followed.
• Identify recurring operational issues and suggest process improvements.
• Support implementation of new operational tools or workflows.
• Required Skills & QualificationsBachelor’s degree in Operations, Business Administration, or a related field.
• 0–2 years of experience in operations, data tracking, or coordination roles.
• Strong attention to detail and data accuracy.
• Comfortable working with admin panels, dashboards, and spreadsheets.
• Good communication and coordination skills.
• Ability to manage multiple tasks and work in a structured office environment.
• Preferred SkillsExperience in healthcare, fitness, or service-based operations.
• Familiarity with CRM or scheduling platforms.
• Basic data analysis and reporting skills.
• What This Role Is NotThis is not a field or on-ground role.
• All responsibilities are handled from the office using internal systems and data.
• Why Join Kinetic AgeOpportunity to be part of a growing health and wellness organization.
• High ownership role with direct impact on service quality and efficiency.
• Exposure to healthcare operations and scalable systems.