Quality Analyst
Reckoning Services
Quality Analyst
Reckoning Services
Koramangala, Bengaluru/Bangalore Region
₹25,000 - ₹35,000 monthly*
Fixed
₹25000 - ₹30000
Average Incentives*
₹5,000
Earning Potential
₹35,000
You can earn more incentive if you perform well
Work from Office
Full Time
Night Shift
Min. 1 year
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Urgently hiring
160 applicants
Benefits include: One-way cab
Job Description
Looking for good well experienced quality analyst with minimum of 1 yr experience in BPO
MONITORING CUSTOMER INTERACTIONS
ANALYZING SERVICE QUALITY DATA
IDENTIFYING AREAS FOR IMPROVEMENT
DEVELOPING AND IMPLEMENTING QUALITY STANDARDS
TRAINING SERVICE STAFF ON QUALITY PROCEDURES AND REPORTING ON CUSTOMER SATISFACTION METRICS TO ENSURE CONSISTENTLY HIGH SERVICE LEVELS ACROSS ALL CUSTOMER TOUCHPOINTS
US SHIFT
TIMINGS 7:00 PM TO 4:00 AM
WORK LOCATION - KORMANGALA
Job role
Work location
RECKONING SERVICES 3rd floor esszed meridian , plot No.780 , 80 feet Rd , 4th block , Kormangala, near SVC Bank, Bengaluru, Karnataka- 560034 Koramangala, Bengaluru/Bangalore Region
Department
Quality Assurance
Role / Category
Quality Assurance - Other
Employment type
Full Time
Shift
Night Shift
Job requirements
Experience
Min. 1 year
Education
Graduate
Skills
Quality assurance, Quality Assurance/QA, Quality analysis, Quality control management, Quality audit, Call analysis, Quality control analytics, Quality analytics, Call monitoring
English level
Good (Intermediate / Advanced) English
Age limit
20 - 30 years
Gender
Any gender
About company
Name
Reckoning Services
Address
RECKONING SERVICES 3rd floor esszed meridian , plot No.780 , 80 feet Rd , 4th block , Kormangala, near SVC Bank, Bengaluru, Karnataka- 560034 Koramangala, Bengaluru/Bangalore Region
Job posted by Reckoning Services
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