Receptionist Cum Telecaller

Job Responsibilities –

 Receptionist Cum Telecaller

🏢 Front Office / Reception Duties

• Greet visitors professionally and handle walk-in enquiries

• Answer incoming calls and route them to concerned staff

• Maintain visitor register and appointment schedules

• Handle basic office coordination (courier, documents, filing)

• Keep reception area clean, organized, and presentable

• Support admin tasks like printing, scanning, and record keeping

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📞 Telecalling & Lead Management

• Make outbound calls to prospective clients from provided leads

• Explain company services clearly and generate appointments

• Follow up with existing and new leads regularly

• Maintain call records and update CRM / lead sheets

• Qualify leads and forward hot prospects to sales team

• Handle basic customer queries and provide required information

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📋 Reporting & Coordination

• Submit daily call reports and lead status to Manager

• Coordinate with sales team for client meetings and closures

• Track follow-ups and ensure no lead is missed

• Support marketing campaigns through calling activities

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🌟 Key Skills Expected

• Good communication (local language + basic English)

• Polite, confident phone manner

• Basic computer knowledge (Excel / CRM preferred)

• Organized, punctual, and customer-friendly attitude