About the Company:

NoBroker.com is the world's largest C2C marketplace in online real estate. With a cumulative 85 lakh customers, it has grown 10X in the last year. The company has raised three rounds of funding totaling $151 million from key investors, including General Atlantic, Tiger Global, SAIF Partners, KTB Ventures, and BeeNext. Headquartered in Bangalore, NoBroker has a team of 4000+ employees.

Responsibilities of the Candidate:

• Act as a relationship manager for NoBroker’s paid customers.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Identify and assess customer needs to effectively upsell or cross-sell relevant products or services.
• Assist customers in finding the right tenant or house as per their requirements.
• Dial outbound and attend inbound calls from customers and leads.
• Utilize internal tools and methods to provide the best possible service to customers.
• Negotiate with leads on behalf of customers.
• Keep customers up-to-date on the progress of their account.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to provide excellent customer service.

Requirements:

• Education: Any Undergraduate (BBA, B.Tech, B.A, etc.).
• Excellent verbal and written communication skills.
• Strong interpersonal skills, numerical and analytical ability.
• Good decision-making skills.
• Language Requirements: English & Hindi, or English, Hindi & one South Indian regional language (Kannada, Telugu, Tamil).
• Proficient in MS Office (Excel, Word).
• Flexibility for day shifts (9 hours of login between 8 AM - 10 PM).
• Comfortable working 6 days a week, with the weekly off on weekdays.

Employee Value Proposition:

• Employee health insurance of Rs 1 lakh per year, with the premium paid by the company.
• Free lunch and snacks for employees.
• Monthly rewards and recognition for outstanding performers.
• Employees receive promotions every 6 months based on performance, with the potential for up to four promotions per year.
• Accelerated career growth; employees can become UH in just 3 months.
• Regular team parties and Annual Day outings for all employees.

About Training:

• Training will be provided for the initial few days to help employees understand the end-to-end process.