Sales & Marketing Manager

Role Overview

1. The Sales & Marketing Manager will act as the central coordination point between the Head of Sales, field Sales Engineers, and Nisiki’s customers. This role focuses on lead management, customer follow-ups, order coordination, and post-sales continuity to ensure a seamless customer experience from enquiry to repeat business. The role is ideal for someone who is process-driven, customer-oriented, and comfortable operating at the intersection of sales, operations, and communication

Key Responsibilities

1. Lead & Opportunity Management
2. Own and manage inbound and outbound sales leads across channels.
3. Qualify, track, and distribute leads to appropriate Sales Engineers based on geography, customer type, and application.
4. Maintain a clear lead pipeline and follow up rigorously to avoid leakage.
5. Customer & Account Coordination
6. Act as the primary point of contact for customers post-enquiry and post-order.
7. Ensure timely follow-ups on quotations, samples, tooling, production status, and deliveries.
8. Coordinate with internal teams (production, supply chain, quality, finance) to resolve customer queries and issues.
9. Post-Sales & Relationship Management
10. Ensure smooth post-sales support, including order tracking, delivery coordination, and issue resolution.
11. Proactively engage customers to strengthen relationships and identify repeat or upsell opportunities.
12. Track customer feedback and ensure learnings flow back into sales and operations.
13. Sales Operations & Reporting
14. Maintain accurate records of leads, customers, quotations, orders, and follow-ups in CRM / ERP systems.
15. Prepare periodic reports on lead conversion, order status, customer activity, and pending actions.
16. Support the Head of Sales with data, insights, and structured follow-ups.
17. Marketing & Coordination SupportSupport marketing initiatives by tracking campaign leads and outcomes.
18. Help maintain customer databases, communication materials, and basic sales documentation.
19. Coordinate customer visits, meetings, and internal reviews when required.

Ideal Qualifications

1. 3–6 years of experience in sales coordination, account management, or sales operations.
2. Experience in manufacturing, engineering, automotive, or B2B industrial environments preferred.
3. Exposure to working with field sales teams and factory operations is a strong plus.