Sales & Service Engineer

Job Summary:

The Sales cum Service Engineer will be responsible for promoting, selling, installing, and servicing of Laboratory  and Pilot scale  process equipment used in the chemical pharmaceutical industries. Kilo Labs. Scale up Labs and Research and development industries The role involves technical sales, client support, and after-sales service to ensure customer satisfaction and business growth.

Key Responsibilities:

Sales & Business Development:

• Identify and develop new business opportunities within chemical and pharmaceutical process industries.
• Conduct product presentations, technical discussions, and plant visits to understand customer needs.
• Prepare and submit techno-commercial offers, tenders, and quotations.
• Negotiate and finalize orders while maintaining profitability and customer satisfaction.
• Build and maintain strong relationships with consultants, project engineers, and procurement teams.
• Gather market intelligence on competitor products, pricing, and trends.
• Achieve assigned sales targets and contribute to company growth.

Technical Support & Service:

• Supervise installation, commissioning, and performance testing of supplied equipment (Lab reactors, Pilot scale reactors, filters reactors, Wiping film evaporators, heat exchangers and Pressure reactors etc.).
• Provide technical assistance and troubleshooting support at customer sites.
• Conduct preventive maintenance and calibration checks as required.
• Coordinate with design and production teams for customization and technical clarifications.
• Handle warranty claims, service calls, and ensure timely issue resolution.
• Train customer personnel on operation, maintenance, and safety of equipment.
• Maintain service documentation, installation reports, and client feedback.

Qualifications & Experience:

• B.E. / B.Tech / Diploma in Mechanical, Chemical, or Industrial Engineering.
• 2–5 years of experience in sales and service of process equipment or capital machinery for chemical / pharmaceutical industries.
• Strong understanding of process equipment such as reactors, dryers, heat exchangers, filters, condensers, and agitators.
• Knowledge of process flow diagrams (PFDs) and piping & instrumentation diagrams (P&IDs).
• Hands-on experience with installation, commissioning, and troubleshooting of mechanical systems.

Skills & Attributes:

• Excellent communication and presentation skills.
• Strong technical and analytical aptitude.
• Customer-oriented with a proactive service attitude.
• Ability to work independently and travel extensively.
• Proficiency in MS Office, CRM tools, and report preparation.

Work Environment:

• Frequent travel to customer sites, plants, and project locations.
• Coordination with cross-functional teams—design, production, and quality.
• Involves both office-based and field-based activities.