Service Manager – 2-Wheeler Accessories Fitment

To oversee the complete accessories fitment operations for 2-wheelers, ensure high-quality installation, manage the service team, maintain customer satisfaction, and drive revenue through efficient workflow and process management.

Key Responsibilities:

1. Operations & Workflow Management

• Supervise daily accessories fitment operations in the workshop.
• Ensure timely completion of fitment jobs as per booking schedule.
• Allocate work to technicians based on skill and workload.
• Monitor the quality of installation and adherence to brand standards.
• Maintain an organized, safe, and clean work environment.

2. Customer Service

• Interact with customers to understand accessory requirements.
• Provide expert suggestions on suitable accessories and compatibility.
• Handle customer concerns and ensure high satisfaction levels.
• Ensure proper documentation and billing of all fitment jobs.

3. Team Management

• Lead and motivate the fitment technicians and service staff.
• Conduct regular training sessions on new accessories, tools, and fitment techniques.
• Monitor staff performance, attendance, and discipline.
• Recruit and onboard technicians when needed.

4. Inventory & Vendor Coordination

• Coordinate with the accessories inventory team for stock availability.
• Ensure timely indents for fast-moving items.
• Track and report inventory consumption and wastage.
• Liaise with vendors for new product updates and technical support.

5. Quality Control & Compliance

• Conduct QC checks on all accessories fitted.
• Maintain accurate records of fitment jobs and service reports.
• Implement safety protocols and ensure tool/equipment maintenance.

6. Revenue & Performance Monitoring

• Achieve monthly accessories fitment targets.
• Monitor key metrics: TAT, labor efficiency, customer feedback scores, revenue per job.
• Identify opportunities to upsell accessories and value-added services.
• Prepare and submit weekly/monthly performance reports.

Skills & Competencies:

• Strong knowledge of 2-wheeler accessories and fitment processes.
• Good understanding of electrical and mechanical systems of bikes.
• Excellent team leadership and people management skills.
• Strong communication and customer-handling abilities.
• Problem-solving and decision-making skills.
• Ability to work under pressure and manage high workshop traffic.
• Basic computer proficiency (MS Office, DMS, CRM systems).

Qualification & Experience:

• Diploma / ITI in Automobile / Mechanical; Degree preferred.
• 5–7 years of experience in 2-wheeler service or accessories operations.
• Experience in handling a team in a workshop environment (preferred).

 To oversee the complete accessories fitment operations for 2-wheelers, ensure high-quality installation, manage the service team, maintain customer satisfaction, and drive revenue through efficient workflow and process management.

Key Responsibilities:

1. Operations & Workflow Management

• Supervise daily accessories fitment operations in the workshop.
• Ensure timely completion of fitment jobs as per booking schedule.
• Allocate work to technicians based on skill and workload.
• Monitor the quality of installation and adherence to brand standards.
• Maintain an organized, safe, and clean work environment.

2. Customer Service

• Interact with customers to understand accessory requirements.
• Provide expert suggestions on suitable accessories and compatibility.
• Handle customer concerns and ensure high satisfaction levels.
• Ensure proper documentation and billing of all fitment jobs.

3. Team Management

• Lead and motivate the fitment technicians and service staff.
• Conduct regular training sessions on new accessories, tools, and fitment techniques.
• Monitor staff performance, attendance, and discipline.
• Recruit and onboard technicians when needed.

4. Inventory & Vendor Coordination

• Coordinate with the accessories inventory team for stock availability.
• Ensure timely indents for fast-moving items.
• Track and report inventory consumption and wastage.
• Liaise with vendors for new product updates and technical support.

5. Quality Control & Compliance

• Conduct QC checks on all accessories fitted.
• Ensure compliance with OEM standards and warranty guidelines.
• Maintain accurate records of fitment jobs and service reports.
• Implement safety protocols and ensure tool/equipment maintenance.

6. Revenue & Performance Monitoring

• Achieve monthly accessories fitment targets.
• Monitor key metrics: TAT, labor efficiency, customer feedback scores, revenue per job.
• Identify opportunities to upsell accessories and value-added services.
• Prepare and submit weekly/monthly performance reports.

Skills & Competencies:

• Strong knowledge of 2-wheeler accessories and fitment processes.
• Good understanding of electrical and mechanical systems of bikes.
• Excellent team leadership and people management skills.
• Strong communication and customer-handling abilities.
• Problem-solving and decision-making skills.
• Ability to work under pressure and manage high workshop traffic.
• Basic computer proficiency (MS Office, DMS, CRM systems).

Qualification & Experience:

• Diploma / ITI in Automobile / Mechanical; Degree preferred.
• 3–7 years of experience in 2-wheeler service or accessories operations.
• Experience in handling a team in a workshop environment (preferred).