Team Lead- Retail Operation

The Grid - Gaming Arena

HEX Entertainment LLP.

Koramangala, 5th Block 

Location Link: https://maps.app.goo.gl/orWErS1LtCwGxHG5A

Salary: INR 25000/month 

Variable: Performance based Incentive: 4000/month

Work timings:

Morning Shift - 11AM to 8PM

Evening Shift - 2PM to 11 PM 

*Working on weekends and public holidays

*Weekly off: 1 off between Monday to Thursday

Role:We are looking for:

• Build strong rapport with the customers, assisting customers with questions & needs. 
• Executing in a quick and efficient manner. 
• Upselling, cross-selling of other activities, beverages, and second games, memberships, Provide professional and extra care to the players. 
• Making sure the team is adhering to SOPs in all aspects Responsible for complete unit equipment and maintenance Responsible for meeting Target of the unit Responsible for making sure team is hitting their targets
•  Training new hires Staffing, 
• Mentoring skills End of shift: Cash and bank validations Billing,
•  validation of different modes of payments.
•  Team Monthly reviews Vendor Management On-the-job performing any unit requirements. Checklist Management: Opening and closing checklist. 
• Inventory Management Escalations on complaints of players and escalate to seniors when required.
•  Manage events and bookings as needed. Safeguard gaming equipment.

# Graduate

# 1 year experience as a Team Lead

# Excellent negotiation skills.

# Excellent Execution skills.

# Good communication skills

# Candidate with ENGLISH LANGUAGE proficiency.

# Team player 

# Multi tasking 

# Strong Customer service skills 

# Strong Problem-solving skills