Telecaller

This is a full-time on-site role for a Tele-caller in Collection & Recovery, located in Bengaluru. The Tele-caller will be responsible for making outbound calls to customers with outstanding debts, informing them of their payment obligations, and coordinating with them to repay their debts. The Tele-caller will also negotiate payment plans with debtors, maintain accurate records of customer interactions, and escalate cases to the next level of support when necessary. 

• Qualifications Excellent communication skills, with proficiency in English and Hindi regional languages spoken in the Bengaluru Hebbal area.
• Prior experience in collections or customer service preferred
• Persistence and a desire to work with customers to find solutions to their payment issues
• Ability to handle difficult customers with professionalism and empathy Strong organizational skills, with the ability to work independently and as part of a team
• Some knowledge of how debt collection works is a plus.