Telecaller

Royaloak Incorporation Private Limited

Banasawadi, Bengaluru/Bangalore Region

₹18,000 - ₹25,000 monthly

Fixed

18000 - ₹25000

Earning Potential

25,000

Work from Office

Full Time

Any experience

Basic English

Job Details

Interview Details

Job highlights

Urgently hiring

41 applicants

Benefits include: PF, Laptop, ESI (ESIC)

Job Description

Job Purpose

To serve as the first point of contact between customers and the technical service team, ensuring smooth coordination for installation, repair, and maintenance requests. The Telecaller will manage inbound and outbound calls, maintain service logs, and support technicians in resolving customer issues efficiently.


Key Responsibilities

Customer Coordination:

  • Handle inbound and outbound calls related to service, installation, and product complaints.
  • Log customer requests, complaints, and service details accurately in the system.
  • Coordinate with field technicians for timely scheduling of service visits.
  • Follow up with customers to ensure issue resolution and satisfaction.


Technical Support Coordination:

  • Act as a bridge between customers and the technical team.
  • Track technician performance and service status daily.
  • Escalate unresolved or critical issues to the Technical Manager.
  • Maintain service request reports and share daily/weekly updates with management.


Skills & Competencies

  • Excellent communication (Hindi, English, and regional languages).
  • Strong coordination and follow-up skills.
  • Basic technical understanding of furniture installation, electrical fittings, or service processes.
  • Proficient in MS Office, CRM, or service tracking tools.
  • Good problem-solving and multitasking ability.



Job role

Work location

Woodline Furniture, Outer Ring Road, Vijaya Bank Colony, Banaswadi, Bengaluru, Karnataka, India Banasawadi, Bengaluru/Bangalore Region

Department

Maintenance Services

Role / Category

Service & Repair

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

Diploma

English level

Basic English

Gender

Any gender

About company

Name

Royaloak Incorporation Private Limited

Address

Woodline Furniture, Outer Ring Road, Vijaya Bank Colony, Banaswadi, Bengaluru, Karnataka, India Banasawadi, Bengaluru/Bangalore Region

Job posted by Royaloak Incorporation Private Limited

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