Telecaller

Job Summary:

To proactively contact potential and existing customers via telephone to generate leads, sell products/services, address inquiries, and ensure high customer satisfaction, adhering to company guidelines and targets. 

Key Responsibilities:

• Outbound Calls: Make calls to potential clients to introduce products/services and generate interest/leads.
• Inbound Calls: Handle incoming calls, answer questions, and provide information.
• Lead Management: Follow up on leads, nurture prospects, and convert them into sales.
• Customer Interaction: Build rapport, understand needs, and offer solutions, handling complaints professionally.
• Data Management: Maintain accurate call logs, update customer details in the CRM, and record feedback.
• Target Achievement: Meet daily, weekly, and monthly call, lead, or sales quotas.
• Script Adherence: Follow communication scripts while maintaining a natural, professional demeanor.
• Collaboration: Coordinate with sales, marketing, or support teams for seamless customer experience.