Telecaller Outbound

Job Summary

The Tele Collection Executive is responsible for proactively contacting delinquent customers to collect outstanding payments and negotiate payment arrangements. They must exhibit excellent communication skills, empathy, and a firm yet respectful approach to ensure debt recovery while maintaining customer relationships.

Key Responsibilities

• Initiate outbound calls to customers with overdue payments or outstanding debts.

• Use scripted or customized conversation templates to engage with customers professionally.

• Attempt to reach customers through various communication channels, including phone calls, emails, and SMS.

• Assess customers financial situations and propose feasible payment solutions.

• Negotiate repayment plans, settlements, or alternative arrangements to clear debts.

• Provide information on available payment options and guide customers in choosing the most suitable one.

• Update customer account information, including contact details and payment history.

• Prepare and maintain detailed reports on collections activities.

• Maintain professionalism and patience when dealing with difficult or irate customers.

• Build rapport with customers to encourage cooperation and commitment to payment.

• Meet or exceed monthly and quarterly collection targets.

• Continuously improve collection strategies to optimize results.

Please find the requirements and pay offered by our company as mentioned below.

Current Opening : 10 Tele Callers 

Job Role: Collections ( Recovering overdue EMI)

Job Description: Assisting customers to repay their debt with targets and delivery in mind.

Please find the qualities required by us as follows.

SPOC      : Rakesh AP

Candidate   : Fresher/Experienced

Qualification : Graduate/Undergraduate 

CTC Breakup

Fresher     : 18000/-

Experienced : 18000/- ( Min 2 years in any field)

Collection Exp: 19000/- ( Min 1 year in Tele Collections)

2 years + Exp : 21000/- ( Min 2 years in Tele Collections if candidate is exceptional)

Incentive Slab

1st slab : 3500/-

2nd slab : 5000/-

3Rd slab : 7500/-

Candidate can avail 2000/- additional incentive as spot incentive per month (only voucher)