Telecalling Executive

Job Responsibilities:

· Generate new customer leads through the given data.

· Proactively identify sales prospects and conduct business development activities in the geography assigned Follow up on new leads and referrals to generate business

· Handle and resolve customer queries, provide financial advisory and close deals.

· Ensure customer profiling and categorize the customers.

· Achieving the monthly sales targets, assigned to him/her, for the given products.

· Follow the various internal guidelines and procedures of the bank

· Ensure customer satisfaction through regular engagement

· Resolve customer queries/issues and facilitate customer service

· Maintain good relationships with clients through regular communication post sales.

· Maintain healthy relations with potential customers for building networks and generating reference.

Competencies:

· Passion (must take initiatives and not avoid targets)

· Socially Confident (able to start a conversation with new people easily and be confident in the interaction)

· Perseverance & Resilience (able to make repeated attempts and bounce back from setbacks, able to try new methods of engagement in case of a setback)

· Problem Solving & Closure (when faced with a problem, must be able to identify and seek help from the right people without hesitation. Able to keep commitments made to others and ensure that the task is complete)

· KYC check is a mandatory process of identifying and verifying the client's identity which the candidate must be fully versed in

· Excellent communication and convincing skills