Telecalling Executive

Flexidigital Tech India

Mahadevapura, Bengaluru/Bangalore Region

₹17,000 - ₹22,000 monthly

Fixed

₹17000 - ₹22000

Earning Potential

₹22,000

Work from Office

Full Time

Any experience

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

95 applicants

Benefits include: Overtime Pay, PF, Laptop

Job Description

  • Conduct daily follow-up calls with generated leads.
  • Handle both inbound and outbound calls and leads effectively.
  • Assess leads to determine their viability and escalate them to the appropriate queue.
  • Utilize predefined communication scripts for handling various topics during calls.
  • Recognize customers' needs, clarify information, investigate issues thoroughly, and offer suitable solutions or alternatives.
  • Foster enduring relationships with customers and go the extra mile to engage them effectively.
  • Maintain comprehensive records of all conversations in our call center database.
  • Initiate follow-up calls with customers regarding outstanding payments.
  • Provide reminder calls to customers as needed.
  • Ensure strict adherence to compliance policies and regulations.
  • Conclude loan payments based on the matrix provided by management.
  • Engage in target-driven calling, striving to meet both personal and team qualitative and quantitative targets.

Job role

Work location

91springboard ITPL Main Road, Mahadevapura, 21, ITPL Main Rd, Garudachar Palya, Mahadevapura, Bengaluru, Karnataka 560048, India Mahadevapura, Bengaluru/Bangalore Region

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

12th Pass

Past role/category experience

Customer Support - Non Voice, Customer Success, Customer Support - Non Voice / Chat, Customer Support - BPO / Voice / Blended, Telesales

Skills

Collection-Debt Recovery, Telecalling - Customer Service, bpo, Telecalling, Collection procedures, Domestic BPO, Non-Voice Process, Voice Process, Non-Voice/Chat Process

English level

Good (Intermediate / Advanced) English

Gender

Any gender

About company

Name

Flexidigital Tech India

Address

91springboard ITPL Main Road, Mahadevapura, 21, ITPL Main Rd, Garudachar Palya, Mahadevapura, Bengaluru, Karnataka 560048, India Mahadevapura, Bengaluru/Bangalore Region

Job posted by Flexidigital Tech India

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