Telecalling Executive
Flexidigital Tech India
Telecalling Executive
Flexidigital Tech India
Mahadevapura, Bengaluru/Bangalore Region
₹17,000 - ₹22,000 monthly
Fixed
₹17000 - ₹22000
Earning Potential
₹22,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Urgently hiring
90 applicants
Benefits include: Overtime Pay, PF, Laptop, 5 working days
Job Description
- Conduct daily follow-up calls with generated leads.
- Handle both inbound and outbound calls and leads effectively.
- Assess leads to determine their viability and escalate them to the appropriate queue.
- Utilize predefined communication scripts for handling various topics during calls.
- Recognize customers' needs, clarify information, investigate issues thoroughly, and offer suitable solutions or alternatives.
- Foster enduring relationships with customers and go the extra mile to engage them effectively.
- Maintain comprehensive records of all conversations in our call center database.
- Initiate follow-up calls with customers regarding outstanding payments.
- Provide reminder calls to customers as needed.
- Ensure strict adherence to compliance policies and regulations.
- Conclude loan payments based on the matrix provided by management.
- Engage in target-driven calling, striving to meet both personal and team qualitative and quantitative targets.
Job role
Work location
91springboard ITPL Main Road, Mahadevapura, 21, ITPL Main Rd, Garudachar Palya, Mahadevapura, Bengaluru, Karnataka 560048, India Mahadevapura, Bengaluru/Bangalore Region
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
12th Pass
Past role/category experience
Customer Success, Telesales, Customer Support - Non Voice, Customer Support - BPO / Voice / Blended, Customer Support - Non Voice / Chat
Skills
Collection-Debt Recovery, Telecalling - Customer Service, bpo, Telecalling, Collection procedures, Domestic BPO, Non-Voice Process, Voice Process, Non-Voice/Chat Process
English level
Good (Intermediate / Advanced) English
Gender
Any gender
About company
Name
Flexidigital Tech India
Address
91springboard ITPL Main Road, Mahadevapura, 21, ITPL Main Rd, Garudachar Palya, Mahadevapura, Bengaluru, Karnataka 560048, India Mahadevapura, Bengaluru/Bangalore Region
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