Telecalling Executive

📝 Position Overview

A Tele Caller is responsible for handling outbound and inbound calls to generate leads, provide information, resolve queries, and maintain customer relationships. The role requires excellent communication skills, persuasive abilities, and a customer-centric approach.

🎯 Key Responsibilities:

• Make outbound calls to potential customers to promote products or services.
• Handle inbound calls and respond to customer inquiries effectively.
• Maintain customer records by updating databases with accurate information.
• Follow up on leads to convert prospects into customers.
• Achieve sales targets and performance benchmarks set by the company.
• Provide product/service information clearly and persuasively.
• Resolve customer complaints or escalate issues to the appropriate department.
• Collaborate with the sales team to improve conversion rates.
• Adhere to scripts and compliance guidelines during calls.

🛠️ Skills & Qualifications:

• Excellent verbal communication in English and local languages.
• Strong listening skills with the ability to understand customer needs.
• Basic computer knowledge for handling CRM tools and MS Office.
• Persuasive and negotiation skills to influence customer decisions.
• Ability to work under pressure and meet deadlines.
• Prior experience in tele calling or customer service is preferred.

📌 Job Requirements:

• Education: Minimum high school diploma; bachelor’s degree preferred.
• Experience: 0–2 years in tele calling, sales, or customer support.
• Work Environment: Office-based or remote, depending on company policy.
• Schedule: Full-time, with flexibility for shifts if required.

🌟 Benefits:

• Performance incentives based on sales targets.
• Training and development programs to enhance skills.
• Career growth opportunities within the sales and customer service departments.
• Supportive team environment with mentorship and guidance.