Telecalling Executive

Job Description: Caller & Support Executive

Job Title: Caller & Support Executive

Location: Bangalore (On-site)

Department: Operations

Reporting to: Operations Manager

Responsibilities:

1. Make outbound calls to clients, disputing parties, and professionals to share updates, collect information, and provide support.
2. Handle inbound queries (phone/email) and ensure timely resolution or escalation to the concerned team.
3. Guide parties and clients through ODR platform processes and documentation requirements.
4. Maintain accurate call logs, communication records, and reports.
5. Coordinate with Case Officers, Leads, and Managers to support smooth case operations.
6. Assist in scheduling hearings, follow-ups, and reminders as per process timelines.
7. Provide professional, empathetic, and solution-oriented communication at all times.

Skills & Competencies Required:

1. Excellent communication skills in English and Hindi (knowledge of additional regional languages is a plus).
2. Strong telephone etiquette and client-handling ability.
3. Good task management and coordination skills.
4. Proficiency in MS Excel & Google Sheets for maintaining records.
5. Problem-solving and ability to handle sensitive client interactions with empathy and professionalism.

Qualifications

• Bachelor’s degree in any discipline.
• 0–2 years of experience in customer support, telecalling, or client servicing (freshers with strong communication skills may also apply).

Why Join CADRE?

• Be part of a fast-growing LegalTech & ODR ecosystem.
• Opportunity to work at the intersection of law, technology, and operations.
• Collaborative work environment with a focus on learning and growth.