Telecollection Executive

About the Role:

To drive recoveries on overdue loans , portfolios by engaging with customers, negotiating settlements, and ensuring account closures—while adhering to regulatory and organizational guidelines.

Key Responsibilities

 ● Contact delinquent customers via calls to follow up on overdue payments. 

● Manage Loan portfolios across DPD (Days Past Due) buckets. 

● Offer closure, settlement, or restructuring options aligned with internal policies. 

● Maintain calling discipline and track PTPs (Promise to Pay), callbacks, and payments. 

● Ensure RBI and internal compliance standards are met in customer communication and data handling. 

● Maintain a high standard of customer experience through professional, respectful communication

● Prepare and update call records, daily reports, and portfolio performance metrics.

Required Qualification

● Fluency in Hindi and English (knowledge of additional regional languages is a plus). 

● Excellent negotiation, persuasion, and conflict-resolution skills.