Telesales Executive

A Telesales Executive drives company revenue by proactively making outbound calls to potential customers to sell products or services, closing sales, and meeting/exceeding daily or monthly targets. They follow scripts, manage customer data in CRMs, and handle objections to convert leads into clients.

Key Responsibilities

• Outbound Sales: Initiating conversations with prospects via cold calling to sell products/services.
• Target Achievement: Reaching weekly and monthly call volume and revenue targets.
• Customer Engagement: Building relationships, identifying needs, and presenting tailored solutions.
• Handling Objections: Utilizing persuasive techniques to manage rejection and resolve customer complaints.
• Record Management: Maintaining accurate customer profiles, feedback, and sales records in the CRM system.
• Script Adherence: Utilizing company-provided sales scripts while maintaining a natural, conversational tone. 

Required Skills and Qualifications

• Communication: Excellent verbal communication and persuasion skills.
• Experience: Proven experience in sales, telemarketing, or customer service.
• Technology: Proficiency in Microsoft Office and CRM software.
• Attributes: Target-driven, resilient, and proactive attitude.
• Education: High school diploma; a degree in marketing or business is preferred.

Common Performance Metrics

• Number of calls made per day.
• Number of new leads generated.
• Conversion rate (leads to sales).
• Total sales revenue generated.