Telesales Representative

Key Responsibilities:

● Consistently embarking an excellent first impression on call, delivering exceptional customer experience

● Engage potential customers in dialogue that opens opportunities with the help of scripts and presence of mind

● Going an 'extra mile' to create happy customers to drive loyalty and increase repeat purchase

● Contacting prospective clients / existing customers to inform them about the product using scripts

● Accurately record details of communication with customers

● Developing and sustaining solid relationships with customers to encourage repeat business

● Answer questions about product features in an engaging manner

● Answer all customer questions honestly and accurately

● Using sales scripts drive sales and respond to customer objections

● Developing in-depth knowledge of products and services offered by us to make suitable recommendations based on

customers' needs and preferences.

● Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

Qualifications and Skills:

● Fluent in English language; bilingual a plus

● Patient, cool-tempered and ability to handle rejections, stress

● Good Listening skills, excellent telephone etiquette

● Ability to follow scripts without sounding mechanical

● Excellent organizational and problem-solving skills

● Working knowledge of relevant computer software

● Ability to learn and high sense of hunger to achieve and grow

● Punctual, Good time-management skills

● Carry a positive attitude with a high energy level