Academic Counsellor

Role Overview:

We are looking for a proactive and student-focused Academic Counsellor to manage student counselling, drive course enrolments, and handle end-to-end academic batch operations. The role requires strong communication skills, coordination abilities, and ownership of the student journey from enquiry to course completion.

Key Responsibilities:

Student Counselling & Enrolments

• Handle student and parent enquiries via calls, WhatsApp, emails, and walk-ins.
• Understand student needs, career goals, and learning requirements.
• Counsel students on suitable courses and convert enquiries into confirmed enrolments.
• Follow up with leads to maximize conversion rates.

Batch & Academic Operations Management

• Plan, create, and manage academic batches (timings, schedules, capacity).
• Coordinate with faculty to ensure smooth class execution.
• Arrange faculty replacements in case of unavailability.
• Handle rescheduling, cancellations, and batch optimization efficiently.

Communication & Coordination

• Communicate batch updates, timetable changes, and academic information to students and parents.
• Act as a bridge between students, faculty, and internal teams.
• Ensure clear and professional communication at all times.

Student Support & Retention

• Address student queries, concerns, complaints, and feedback.
• Ensure high student satisfaction and retention.
• Maintain a positive learning experience throughout the course duration.

Reporting & Documentation

• Maintain accurate records of enquiries, admissions, batches, and student details.
• Prepare daily/weekly performance and enrolment reports.
• Track targets and counselling outcomes.
• Excellent verbal and written communication skills.
• Strong counselling, convincing, and follow-up abilities.
• High organizational and multitasking skills.
• Ability to handle pressure, targets, and last-minute changes.
• Problem-solving mindset with a calm and professional approach.
• Experience in training institutes, ed-tech, coaching centers, or colleges is a plus.
• Comfortable working with targets and performance metrics.
• What We Expect Strong ownership and accountability.
• Empathy towards students and parents.
• Professional attitude and ethical counselling.
• Commitment to academic quality and operational excellence.

Work Details

• Working Days: 6 days a week
• Working Hours: 9:30 AM – 6:00 PM
• Note: Flexibility required during peak admission periods