Assistant Branch Manager

Job Title: Branch Manager

Location: Koramangala, Bangalore

Job Type: Full-Time (Mon to Sat) 10:00 AM to 7:00 PM.

Experience: 3– 5 years

About Us:

White Gold is a technology-driven and innovative company that leverages advanced technology to provide exceptional service to our customers. As a leading player in the gold buying sector, we are dedicated to delivering unmatched value and satisfaction to our clients. With over 60+ branches across Karnataka, Andhra Pradesh, Telangana and Kerala & a strong team of 250+ employees, we have built a reputation as a trusted name in the market. Guided by our core values of integrity, innovation and customer satisfaction, we continue to redefine industry standards and exceed expectations.

Job Summary:

Overseeing the entire sales process ensuring daily branch targets are met, supporting branch leadership by guiding and optimizing the gold purchasing. Monitoring sales performance daily, driving the team to meet and exceed targets through personalized coaching and strategic sales oversight.

Key Roles & Responsibilities:

1. Sales Process Oversight:

 Oversee the complete sales cycle from customer greeting and product recommendation to negotiation and closing.

 Ensure team meets branch-level sales targets via daily tracking and corrective coaching

 Maintain and track stock levels; coordinate replenishment and manage dead/aged stock.

 Prepare daily/weekly reports on sales, transactions, and inventory for branch head.

2. Negotiation & Customer Engagement:

 Leverage advanced negotiation skills during gold valuation discussions to maximize margins.

 Handle customer grievances promptly and professionally to ensure satisfaction

3. Process & Compliance Management:

 Ensure strict adherence to SOPs, security protocols, stock handling, and transaction accuracy.

 Perform regular stock audits and ensure equipment (weighing scales, POS systems) is functional.

Qualification Requirements:

 Bachelor’s degree or diploma in any technology.

Work Experience:

 Education: Minimum graduate (preferable in Business, Commerce, or related fields)

 Experience: 2-5 years, with direct exposure to gold buying, jewellery retail, or precious metal trading

 Communication & Language: Excellent English, Kannada

Skills Required:

 Strong leadership and team management

 Proficiency in negotiation and customer engagement

 Analytical skills for sales and stock reporting

 Familiarity with SOPs, security protocols, and transaction processes