Assistant Restaurant Manager

Assistant Restaurant Manager – Job Roles & Responsibilities

1. Store Operations Management

• Assist the Restaurant Manager in daily outlet operations to ensure smooth store functioning.
• Ensure opening and closing procedures are followed as per company standards.
• Monitor store cleanliness, hygiene, and food safety standards.
• Ensure compliance with brand SOPs and operational guidelines.
• Handle customer flow during peak hours and ensure fast service.

2. Team Leadership & Staff Management

• Supervise shift staff including crew members, cashiers, and service staff.
• Assist in staff scheduling and shift planning.
• Train new employees on service standards, product knowledge, and POS operations.
• Motivate the team to achieve daily sales targets and service excellence.
• Address staff concerns and maintain positive team morale.

3. Customer Service & Experience

• Ensure every guest receives excellent customer service and a positive dining experience.
• Resolve customer complaints and feedback professionally.
• Maintain brand standards in service presentation and customer engagement.
• Monitor service speed to reduce customer waiting time.

4. Sales & Revenue Management

• Support the Restaurant Manager in achieving daily, weekly, and monthly sales targets.
• Promote upselling of ice cream flavors, sundaes, and add-ons.
• Assist in executing promotional campaigns and marketing activities.
• Monitor sales reports and identify opportunities to increase revenue.

5. Inventory & Cost Control

• Monitor daily inventory levels of ice cream, toppings, cones, cups, and packaging.
• Ensure proper stock rotation (FIFO) to minimize wastage.
• Assist in stock ordering and vendor coordination.
• Control food cost and operational wastage.

6. Cash Handling & Reporting

• Ensure accurate billing and POS transactions.
• Monitor cash handling procedures and daily cash reconciliation.
• Prepare shift reports, sales reports, and inventory reports for management.

7. Compliance & Safety

• Ensure compliance with food safety regulations and hygiene standards.
• Maintain equipment safety and store maintenance.
• Ensure staff follow uniform and grooming standards.

Key Skills Required

• Team Leadership
• Customer Service Management
• Inventory Control
• Cash Handling & POS Operations
• Sales Target Achievement
• Staff Training & Development
• Store Operations Management
• Problem Solving & Conflict Resolution

Preferred Candidate Profile

• 2–5 years experience in QSR / café / restaurant operations
• Experience in ice cream brands, dessert cafés, or quick service restaurants preferred
• Strong communication and team management skills
• Ability to handle high customer volumes and fast-paced environments