ATM Operations Manager

HIRING FOR FIELD ATM CHANNEL MANAGER FACILITATOR – FIELD EXECUTIVE ATM FOR STATE BANK OF INDIA ACROSS KARNATAKA - 50+ VACANCIES (OUTSOURCED MODEL)

Requirements

1. Age - - - - - 21 to 30 (DOB should be on or after 1-7-1995)

2. Education --- Any degree )

3. Experience -- Minimum 1 year (BFSI and service sector preferred

4. Language ----- Local and English

5. Salary Upto Rs.2.75 Lakhs CTC + other allowances, PF, ESI etc

Scope of work Field Executive (ATM) - Anytime Channels

• Each FE (ATM)/CMF – Channel Manager Facilitator – Field Executive ATM) will be allocated 40-50 ATMs and he/she will be visiting each of these machines at least twice a month and once in a fortnight to ensure their maintenance, cleanliness, and proper functioning. Details of visit to be ensured through CMAC (Channel Manager Access Card) (Checklist as per Annexure I) and visit reports to be put up to concerned Regional Managers at RBOs.

• For ATMs / ADWMs (Automated Deposit cum Withdrawal Machine), liaise with linked branch / Cash-in Transit agencies/ CAC(Currency Administrative Cell) in respect of Cash outsourced ATMs and take all necessary steps to ensure timely replenishment, to avoid cash outs and rectification of CHF ( Cash Handling Failure), RBF Reject Bin Full, etc. to achieve maximum uptime.

• Ensure that there is no skimming / extraneous device like cameras are placed by the fraudsters in the ATM rooms / lobbies / e-corners and there is no tampering in the card reader (the slot for insertion of ATM card) and keypad of the ATM.

• Ensure that Port, Cable, and Power connections are not accessible to the public.

• Ensuring that the Caretaker in uniform is alert and wearing identity card.

• Monitoring functioning of AC, UPS, CCTVs/ESS (Electronic Surveillance System) (wherever installed), lighting, Signage lighting, e-Surveillance Systems (wherever installed),Solar Power Systems (wherever installed) etc. and ensuring that they are in working condition.

• Ensuring that only Current Publicity materials are displayed in the ATM room and no obsolete material is visible. Verifying that the latest approved ATM Ad Screens are displayed on ATM screen.

• Any shortcoming to be reported immediately to Field Supervisor (ATM) / Channel Manager Supervisor (CMS) & Local Command Centre (LCC) besides ensuring rectification strictly as per SLAs in consultation / coordination with controllers / vendors.

• In addition to periodic visits, visit ATMs in case of exigencies like installation / replacement, vandalism, fraud, fire, flood etc.

• To maintain contact details and liaise with field personnel of vendors and local representatives of central vendors viz. MS (Managed Services Vendor /BLA - Brown Label ATM Vendor/TOM - Total Outsourcing Model Vendor, SLM- Second Level Maintenance Vendor/OEM Vendor, Joint custodians (Bank staff/CITs – (Cash-in Transit staff /Bank’s CAC), caretaker/security guards, housekeeping persons, e-Surveillance vendor, communication vendor, etc. for better coordination.

• For all the ATMs, he will ensure timely service/resolution of problems in accordance with timelines / SLAs in the respective agreements.

Kindly send the following documents through email / whatsapp

1. Updated resume 2, Aadhar card copy 3. PAN card copy 4. CIBIL score Report

Email : nowjiyamfirstman@gmail.com, bangalore@firstman.co.in

WhatsApp : 7825816111 / 9611274793

Contact Person : Ms.Nowjiya- 7825816111 Mr Shrinivasan 961127479