Automobile Service Champion

2Coms Consulting Pvt Ltd.

Bengaluru/Bangalore

₹19,000 - ₹19,000 monthly

Fixed

19000 - ₹19000

Earning Potential

19,000

Work from Office

Full Time

Min. 1 year

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

Fast HR reply

HR responded to 100% candidates in last 1 days

24 applicants

Benefits include: PF

Job Description

We have an Excellent Opportunity for Male Candidates for Automobile Service Champion.


About Client:


Our Client is an Indian multinational ride-sharing company, It also operates in other business verticles including financial services and cloud kitchens.


Role: Automobile Service Champion



Roles and Responsibilities:-



1

Customer Handling

  • Receiving customer with smile and greet him with Politeness, courteousness and professionalism
  • Verify the service requests made by customers & Capture VOC of the customer and update in the system
  • Conversational skill for telephonic as well as face to face discussion
  • Customer communications about repair updates

2

Diagnosis

  • Analyse and Diagnose the Scooter to identify number and type of repairs applicable
  • Update the diagnosis report in the WMS (Getafix)  
  • Perform repairs & final inspection on the vehicle if the desired repairs as per the customer Voice is performed

3

System Handling

  • Track the Customer complaint in Zendesk and update the system on live basis
  • Operate Workshop Management System (Getafix) and ensure 100 % adherence
  • Update operational Status and ETA on timely basis in both CRM and WMS systems
  • Check for scooter health in Telematics Command centre for deep diagnosis

4

Technical Repairs

  • Service Champion should be fully equipped with knowledge on OLA Scooter
  • Could able to repair/replace all the parts of the scooter
  • Ensure he/she is updated on OLA technical curricular, news bulletin on EV

5

Process and Operational

  • Process adherence at Experience Centre and also ensure bays are clearly marked for Vehicle/Scooters.
  • Invoicing and Payment Collections
  • Ensure bays are free from any foreign materials and fit for serviceability

6

Parts Operation

  • Auditing the inventory and ensure system and physical inventory is same
  • Perform GRN and maintain Inventory at Experience Centre
  • Ensuring Warranty part reverse logistics to the Mother workshop

7

Safety and Compliance

  • Wear Uniform and Protective Gear while repairing scooter
  • Use Protective Gear and proper handling of Tool Kits while repairing scooter
  • Ensure fire fighting equipments are in place to ensure fire handling



Requirements

  • Only male candidate.
  • Min qualification: 12th+diploma/ graduation/post graduation(NO ITI)
  • Min experience: 1 year in an automobile industry in service sector.



Benefits

Upto 2.64lpa CTC including PF+ ESIC

Job role

Work location

Bangalore, Karnataka, India

Department

Maintenance Services

Role / Category

Service & Repair

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

Education

12th Pass

Skills

Vehicle repair, Vehicle maintenance

English level

Good (Intermediate / Advanced) English

Gender

Male

About company

Name

2Coms Consulting Pvt Ltd.

Address

Bangalore, Karnataka, India

Job posted by 2Coms Consulting Pvt Ltd.

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