Automotive Service Advisor

RNS Motors Ltd

Yeshwanthpur Industrial Suburb, Bengaluru/Bangalore

₹25,000 - ₹45,000 monthly*

Fixed

₹25000 - ₹35000

Average Incentives*

₹10,000

Earning Potential

₹45,000

You can earn more incentive if you perform well

Work from Office

Full Time

Min. 2 years

Basic English

Job Details

Interview Details

Job highlights

Urgently hiring

Fast HR reply

82 applicants

Benefits include: Annual Bonus, PF, Petrol Allowance, Mobile Allowance, Internet Allowance

Job Description

Key Responsibilities:Customer Interaction:Greet customers and create a welcoming environment.
Listen to customers’ concerns regarding their vehicles and assess service needs.
Schedule service appointments and manage customer inquiries.
Service Consultation:Discuss service options, repairs, and maintenance tasks with customers.
Provide estimates of repair costs and timelines.
Ensure customers fully understand recommended services, prices, and timeframes.
Work Order Management:Generate accurate repair orders based on the customer's needs.
Collaborate with the service technicians to understand technical issues.
Review completed work orders and ensure they meet customer expectations.
Upselling and Cross-Selling:Promote additional services or products to customers, such as maintenance packages or extended warranties.
Offer guidance on preventive maintenance to keep vehicles in optimal condition.
Customer Service:Provide timely updates on repair progress and notify customers of any changes or delays.
Handle customer complaints or concerns and escalate issues when necessary.
Follow up with customers after service to ensure satisfaction and build long-term relationships.
Documentation and Reporting:Maintain accurate records of vehicle service history and customer interactions.
Prepare invoices, process payments, and handle warranty or insurance paperwork.
Maintain a clear and organized service log.
Key Skills and Qualifications:Strong knowledge of automotive services, repairs, and parts.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to multitask and manage a fast-paced environment.
Proficiency in using service management software and computer systems.
A high school diploma or equivalent; some technical training or certifications preferred.
Prior experience in the automotive industry or customer service roles.
Desired Competencies:Customer Focus: Demonstrates a keen understanding of customer needs and strives to exceed their expectations.
Technical Aptitude: Basic knowledge of automotive systems and repair processes.
Sales Ability: Ability to promote additional services and upsell effectively.
Time Management: Efficiently manage time to meet deadlines and handle multiple tasks.
Conflict Resolution: Handle customer concerns with professionalism and diplomacy.
Working Conditions:Primarily works in a dealership or repair shop environment.
May need to work weekends, evenings, or holidays, depending on the business hours of the service center.