Back Office Coordinator

Job Duties & Responsibilities

• To interact with hospital insurance patients.
• Create WhatsApp groups to provide/share information. 
• Collecting necessary documents from Patient /Hospital. 
• Coordinate with internal medical and Ops team for initial approval. 
• Cross checking the files before sharing with the approval team.
• Educating patients about deduction.  
• To create awareness about reimbursement claims. (Pre & Post Hospitalization)
• Collecting claim support documents from the patients / hospitals & coordinate with back-end team to ensure smooth transfer of data to the TPA/Insurance company. 
• Efficiently and effectively handle grievance / issue raised by hospital staff & patients, escalate issue to the team leader, as necessary.
• Follow-up and provide Updates to the clients 
•  Efficiently and effectively handle grievance / issue raised by hospital staff & patients, escalate issue to the team leader, Regional Manager Claims Assistance, Manager Operations and Business Head as necessary.   

Qualifications & Skills.

• Any Diploma, Graduation / Under Graduation 
• Should have good listening & analytical skills
• Excellent interpersonal & communication skills 

Experience

• Worked in Hospital or Insurance 6 months to 02 years. (added advantage)

Additional Skills.

• Strong verbal skills 
• Strong problem-solving skills and enthusiasm for new tasks and challenges
• Relationship building skills.
• Ability to multitask and prioritize, with a strong work ethic and attention to detail
• Ability to operate with a high level of confidentiality and professionalism