Back Office Operations Executive

Job Title: Operation Executive

Location: [Marathahalli Bangalore]

About QuickRide:

QuickRide is a leading carpool and ride-sharing platform dedicated to providing safe, affordable, and convenient commuting solutions. Our goal is to help people save money, reduce traffic, and lower their carbon footprint through efficient carpooling options.

Role Overview:

As an Operation Executive at QuickRide, you will play a pivotal role in the daily operations, ensuring smooth functioning, quality service delivery, and customer satisfaction. You will be responsible for assisting with the management of ride operations, addressing customer concerns, optimizing routes, and working closely with the operations team to enhance overall performance.

Key Responsibilities:

· Operational Management: Oversee the day-to-day activities, ensuring that ride operations run smoothly and efficiently.

· Customer Support: Handle customer queries, complaints, and feedback in a professional and timely manner.

· Performance Monitoring: Monitor key performance indicators (KPIs) related to ride volume, customer satisfaction, and service reliability.

· Route Optimization: Assist in optimizing ride routes to ensure efficient usage of resources and timely pick-ups/drops.

· Data Management: Maintain accurate records of trips, customer feedback, and operational reports.

· Team Coordination: Work closely with other departments like marketing, driver relations, and tech support to resolve issues and improve service.

· Issue Resolution: Troubleshoot operational issues and work with relevant teams to find solutions quickly.

· Reporting: Prepare and present daily/weekly/monthly reports on operations, highlighting areas of improvement and suggesting process changes.

· Quality Control: Ensure that the services meet company standards and that drivers adhere to policies and guidelines.

Skills & Qualifications:

· Education: Bachelor's degree or equivalent experience.

· Experience: 1-2 years in operations, customer service, or related field (preferably in ride-sharing or transportation industry).

· Technical Skills: Familiarity with MS Office and operational software tools.

· Analytical Skills: Ability to analyze data and identify trends for continuous improvement.

· Communication: Strong verbal and written communication skills to effectively interact with both customers and internal teams.

· Problem-Solving: Strong problem-solving abilities and a proactive approach to resolving challenges.

· Attention to Detail: A high level of attention to detail to ensure smooth operations.

· Adaptability: Ability to adapt to changing demands and dynamic work environments.

Preferred Qualifications:

· Experience in the ride-sharing or logistics industry.

· Knowledge of ride-sharing apps and driver management tools.

· Experience with route optimization and scheduling software.