Beauty Spa Manager

Job Title: Spa Reception Manager Location: indiranagar , Bangalore

Reports To: General Manager

Department: Spa & Wellness

Position OverviewThe Spa Reception Manager is the face of the spa — responsible for ensuring an exceptional guest experience from arrival to departure. This role combines front-desk operations, customer service excellence, staff supervision, and coordination between spa therapists and management.

The ideal candidate is warm, organized, tech-savvy, and capable of maintaining calm and professionalism in a fast-paced hospitality environment.

• Key Responsibilities🧘‍♀️ Guest Relations & Front Desk ManagementGreet all guests warmly, ensuring a welcoming and relaxing atmosphere.
• Manage check-ins, check-outs, and appointment scheduling efficiently.
• Handle customer inquiries, feedback, and complaints with empathy and prompt resolution.
• Maintain accurate client records and preferences in the booking system.
• 🕰️ Operations & AdministrationOversee the smooth daily operations of the spa reception area.
• Manage appointment bookings and therapist schedules to maximize utilization.
• Coordinate with housekeeping and maintenance for cleanliness and readiness of spa facilities.
• Maintain stock of retail products and assist in inventory management.
• 👥 Team SupervisionTrain, guide, and supervise reception staff and front-desk associates.
• Create duty rosters and ensure adequate staffing coverage.
• Conduct regular briefings to ensure smooth communication with therapists and management.
• 💰 Sales & ReportingPromote spa packages, memberships.
• Handle billing, cash reconciliation, and daily sales reporting.
• Track key metrics like daily bookings, occupancy, revenue, and customer satisfaction scores.
• 📞 Communication & CoordinationAct as liaison between guests, therapists, and management.
• Communicate special requests, VIP client needs, or operational issues promptly.
• Ensure all standard operating procedures (SOPs) are followed at the front desk.
• RequirementsEducation & ExperienceBachelor’s degree in Hospitality, Business, or related field preferred.
• Minimum 1–4 years of experience in a spa, wellness center, or hospitality front-desk role.
• Prior supervisory experience in a luxury or boutique spa is an advantage.
• Skills & QualitiesExcellent communication and interpersonal skills.
• Strong organizational and multitasking ability.
• Familiarity with spa booking software
• Customer-focused with a calm and professional demeanor.
• Good knowledge of spa services, therapies, and wellness trends.
• Work ScheduleFlexible schedule including weekends and holidays as required.
• CompensationCompetitive salary plus incentives based on performance.