Beauty Spa Manager

Job SummaryWe are seeking an experienced and customer-focused Beauty Spa Manager to oversee daily spa operations, manage staff, ensure excellent customer service, and drive revenue growth. The ideal candidate will have strong leadership, operational, and sales skills within the beauty and wellness industry.

• Key ResponsibilitiesOperations ManagementOversee daily spa and salon operations
• Ensure smooth scheduling of appointments and staff shifts
• Maintain cleanliness, hygiene, and safety standards
• Manage inventory of beauty and spa products and supplies
• Team ManagementHire, train, and supervise therapists, beauticians, and front desk staff
• Conduct staff performance reviews and training sessions
• Motivate team to achieve service and sales targets
• Customer ExperienceEnsure high-quality service and excellent customer satisfaction
• Handle customer complaints and resolve issues professionally
• Build customer loyalty and repeat business
• Sales & Revenue GrowthDrive service sales, packages, memberships, and retail product sales
• Plan and execute promotional offers and marketing activities
• Track daily, weekly, and monthly sales performance
• Administration & ReportingManage billing, cash handling, and daily sales reports
• Maintain MIS, attendance, and payroll coordination
• Ensure compliance with company policies and SOPs