Bodyshop Advisor

Job Summary:

The Body Shop Advisor is responsible for providing a high level of customer service, coordinating repair activities, and ensuring smooth workflow in the body shop. The advisor will act as a liaison between customers, the body shop team, and insurance companies, ensuring that repairs are completed in a timely manner and customers are kept informed throughout the process. They will oversee the entire customer journey from initial vehicle assessment to final delivery.

Key Responsibilities:

1. Customer Interaction & Service:

• Greet customers and assist them in assessing the damage to their vehicles.
• Explain the repair process to customers, ensuring transparency and setting proper expectations.
• Provide detailed estimates of repair costs, including labor, parts, and additional services.
• Schedule appointments and ensure customers receive timely updates on repair status.
• Address customer inquiries, complaints, or concerns professionally.

1. Repair Coordination:

• Collaborate with body shop technicians to ensure accurate and timely repair of vehicles.
• Monitor the progress of repairs and communicate any changes or delays to customers.
• Ensure that the necessary parts are ordered and delivered on time.
• Conduct quality control checks to ensure repairs meet industry and company standards before returning the vehicle to the customer.

1. Insurance Claims Handling:

• Work with insurance companies to ensure claims are processed efficiently.
• Provide accurate and timely documentation to insurance adjusters.
• Assist customers in navigating the insurance claim process.

1. Administrative Tasks:

• Maintain accurate records of repair orders, parts inventory, and customer communications.
• Process payments, issue invoices, and manage customer accounts.
• Update and maintain the body shop management system, ensuring all data is current.

1. Team Collaboration:

• Collaborate with technicians, parts staff, and other departments to ensure smooth operations.
• Provide feedback to the team regarding customer satisfaction, issues, or improvements.

Qualifications:

• Education: ITI/Diploma - Automobile/Mechanical Engg; Associate degree in automotive technology or related field (preferred).
• Experience: Previous experience in an automotive body shop or related role (preferred).
• Skills:
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Knowledge of vehicle body repair processes and insurance procedures.
• Basic computer skills, including the ability to use body shop management software.
• Ability to work effectively in a fast-paced environment.

Key Competencies:

• Strong attention to detail.
• Ability to problem-solve and handle stressful situations.
• Professional demeanor and positive attitude.
• Ability to work independently and as part of a team.
• Strong negotiation skills, especially in dealing with insurance companies.

Working Conditions:

• Primarily office work in a body shop environment.
• Frequent interaction with customers, insurance representatives, and technicians.
• May involve standing, walking, and occasional lifting of light objects.

Compensation:

• Competitive salary based on experience.
• Benefits include health insurance, paid time off, and retirement plan options.