BPO Telecaller

Athena Bpo Private Limited

Banashankari, Bengaluru/Bangalore

₹14,000 - ₹15,600 monthly

Fixed

14000 - ₹15600

Earning Potential

15,600

Work from Office

Full Time

Any experience

Basic English

Job Details

Interview Details

Job highlights

Urgently hiring

5 applicants

Benefits include: PF

Job Description

Key Responsibilities:


  • Customer Support: Handle inbound and outbound customer calls, emails, and chats in a professional manner to resolve queries and provide assistance.
  • Data Processing: Accurately enter and update customer information in the database and other platforms as required.
  • Technical Support: Provide basic troubleshooting support for customer issues related to software, products, or services.
  • Back Office Support: Perform administrative tasks, such as data entry, document verification, and updating of records.
  • Problem Resolution: Address and resolve customer issues and escalate unresolved matters to higher-level support or team leads.
  • Process Adherence: Follow all established processes, scripts, and guidelines to ensure compliance and meet performance targets.
  • Quality Assurance: Ensure that all interactions meet the company’s quality standards and contribute to customer satisfaction.
  • Collaboration: Work with cross-functional teams to provide seamless service to clients and customers.
  • Reporting: Generate and submit periodic reports on tasks completed, issues faced, and performance metrics.

Job role

Work location

Athena BPO Private Limited, Siddanna Layout, Banashankari Stage II, Banashankari, Bengaluru, Karnataka, India

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

10th or Below 10th

Skills

Customer service, Good Communication Skills, Customer support, Enquiry management, Client relationship management, Client servicing, Domestic calling, International calling, Call handling, Conflict resolution

English level

Basic English

Regional language

Fluent in speaking Hindi

Age limit

18 - 30 years

Gender

Any gender

About company

Name

Athena Bpo Private Limited

Address

Athena BPO Private Limited, Siddanna Layout, Banashankari Stage II, Banashankari, Bengaluru, Karnataka, India

Job posted by Athena Bpo Private Limited

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