BPO Telecaller
Athena Bpo Private Limited
BPO Telecaller
Athena Bpo Private Limited
Banashankari, Bengaluru/Bangalore
₹14,000 - ₹15,600 monthly
Fixed
₹14000 - ₹15600
Earning Potential
₹15,600
Job Details
Interview Details
Job highlights
Urgently hiring
5 applicants
Benefits include: PF
Job Description
Key Responsibilities:
- Customer Support: Handle inbound and outbound customer calls, emails, and chats in a professional manner to resolve queries and provide assistance.
- Data Processing: Accurately enter and update customer information in the database and other platforms as required.
- Technical Support: Provide basic troubleshooting support for customer issues related to software, products, or services.
- Back Office Support: Perform administrative tasks, such as data entry, document verification, and updating of records.
- Problem Resolution: Address and resolve customer issues and escalate unresolved matters to higher-level support or team leads.
- Process Adherence: Follow all established processes, scripts, and guidelines to ensure compliance and meet performance targets.
- Quality Assurance: Ensure that all interactions meet the company’s quality standards and contribute to customer satisfaction.
- Collaboration: Work with cross-functional teams to provide seamless service to clients and customers.
- Reporting: Generate and submit periodic reports on tasks completed, issues faced, and performance metrics.
Job role
Work location
Athena BPO Private Limited, Siddanna Layout, Banashankari Stage II, Banashankari, Bengaluru, Karnataka, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
10th or Below 10th
Skills
Customer service, Good Communication Skills, Customer support, Enquiry management, Client relationship management, Client servicing, Domestic calling, International calling, Call handling, Conflict resolution
English level
Basic English
Regional language
Fluent in speaking Hindi
Age limit
18 - 30 years
Gender
Any gender
About company
Name
Athena Bpo Private Limited
Address
Athena BPO Private Limited, Siddanna Layout, Banashankari Stage II, Banashankari, Bengaluru, Karnataka, India
Job posted by Athena Bpo Private Limited
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