BPO Telecaller

A BPO job involves handling outsourced business tasks, primarily customer service, technical support, or sales via phone, email, or chat, requiring strong communication, problem-solving, and multitasking skills to resolve issues, provide information, process data, and meet performance metrics for clients. Roles range from inbound (answering calls) to outbound (making calls for sales/leads) and non-voice (chat/email), focusing on client satisfaction, documentation, and efficiency.