Branch Manager

KPI for Pest Control Branch Manager

• 1. Business & RevenueRevenue achievement vs target (%)
• New customer acquisition (monthly)
• Contract renewal & retention rate (%)
• Average ticket size / contract value
• 2. Operations & Service DeliveryService completion as per schedule (%)
• Repeat service / complaint rate (%)
• SLA compliance (%)
• Technician productivity (jobs per technician per day)
• 3. Customer SatisfactionCustomer complaint closure TAT
• Customer satisfaction score / feedback rating
• Client retention ratio
• 4. Manpower ManagementTechnician availability vs requirement
• Attrition rate (%)
• Training completion & certification (%)
• Absenteeism rate
• 5. Financial ControlBranch P&L performance
• Billing accuracy (%)
• Collection efficiency (%)
• Outstanding / overdue reduction
• 6. Compliance & SafetyContract ID / SIPC ID compliance (%)
• Audit observations (number & severity)
• Safety incidents / accidents (zero tolerance)
• Statutory & SOP adherence
• 7. Inventory & AssetsChemical & consumable variance
• Equipment uptime (%)
• Vehicle utilization & maintenance compliance
• 8. Reporting & GovernanceTimely submission of MIS reports
• Data accuracy in system
• HO coordination & action closure rate