Brand Associate

Role Summary

We’re looking for a Customer Experience / Brand Executive who blends empathy with execution.

You will be the frontline brand ambassador of Dr. Doodley — shaping how pet parents experience 

us:

• At the clinic

• During home visits

• Through digital interactions

• During follow-ups and feedback

If you love people, pets, and creating smooth, thoughtful experiences — this role is for you.

Key Responsibilities

Branding & Customer Experience

• Act as the voice and face of the brand in customer interactions

• Build strong, trust-based relationships with pet parents

• Resolve concerns quickly with empathy and clarity

• Ensure consistency across:

1. Clinic welcome experience

2. Digital communications

3. Home-visit interactions

4. Post-visit follow-ups

• Collect structured feedback and suggest CX improvements

• Support customer retention and loyalty initiatives

• Identify moments that can create “wow” experiences

Clinic Experience

• Welcome and assist pet parents with warmth and confidence

• Ensure smooth, well-managed check-in and check-out flows

• Coordinate effectively between doctors, paravets, and customers

• Support appointments, billing queries, and walk-ins

• Maintain a clean, friendly, and brand-aligned clinic environment

• Ensure in-clinic communication reflects Dr. Doodley’s tone and values

Home Visit Experience

• Accompany doctors/paravets for home visits when required

• Deliver a calm, professional, and reassuring presence in customer homes

• Guide pet parents through the consultation process

• Manage documentation, payments, and real-time updates

• Capture on-ground feedback and service insights

• Represent the Dr. Doodley brand consistently in the field

Operational Support

• Maintain accurate customer records and visit reports

• Coordinate home visit schedules efficiently

• Support CRM hygiene and follow-up tracking

• Flag recurring customer issues or experience gaps

• Collaborate with internal teams to improve the customer journey

Branding Projections

How this role shapes the Dr. Doodley brand, you will directly influence:

1.Consistency — same warmth across clinic, home, and digital

2.Tone of Voice — friendly, clear, and reassuring

3.Visual Discipline — clean front desk, organized documentation

4.Care Experience — stress-free journey for pet parents

5.Brand Promise Delivery — reliable, compassionate, convenient care

This role turns everyday interactions into brand-building moments.