Call Center Agent

Handle inbound calls (customers calling with questions/issues) and/or outbound calls (calling customers for follow-up, sales, surveys). voicespin.com+2huneety.com+2

Provide accurate information about products/services, respond to inquiries and complaints, and aim for customer satisfaction. huneety.com+1

Use company systems (CRM, help-desk software, phone systems) to document interactions, update records, and process requests (orders, payments, etc). CloudTalk+1

Escalate complex issues when they can’t be resolved at first level, and follow the company’s procedures. voicespin.com+1