Subramanya Nagar

Bengaluru

Bengaluru/Bangalore

Shivajinagar Bus Station

Job Description: Quality Analyst (East indian region)

•	Monitor, evaluate and score calls against established quality assurance standards.
•	Participate, as needed, in calibration sessions, employee communication sessions, and/or creation of communication tools
•	Supports and communicates business goals & quality standards
•	Ensures the agents adhere to predetermined quality assurance standards and the standard operating procedures
•	Conduct / Lead training sessions (as needed)
•	Monitor calls to provide feedback regarding telephone etiquette, product information and lead when ever required
•	Provides performance expectations, action plans and development plans to improve call quality
•	Provides accurate and timely reports on a daily, monthly, month-to-date and year-to-date rolling basis on call quality, productivity, availability, and other key metrics as determined.


PF would be provided




3rd floor, corporate court opposite gulisthan shaadi mahal, Infantry Rd, Shivaji Nagar, Bengaluru, Karnataka 560001, India
Shivaji Nagar, Bengaluru/Bangalore

Work location

Customer Support

Department

Customer Success

Role / Category

Full Time

Employment type

Day Shift

Shift

Min. 1 year

Experience

12th Pass

Education

MS Excel, Report preparation, Root cause analysis, Coaching, QA tools

Skills

Good (Intermediate / Advanced) English

English level

Fluent in speaking Bengali, Assamese

Regional language

18 - 32 years

Age limit

Any gender

Gender

I-Nurture Education Solutions Private Limited

Name

Address

HR responded to 100% candidates in last 1 days

MS Excel

Report preparation

Root cause analysis

Coaching

QA tools

Call Quality Analyst

I-Nurture Education Solutions Private Limited is aggressively hiring for the job profile of Call Quality Analyst at Bengaluru in Shivajinagar Bus Station locality. Kindly go through the FAQs below to get all answers related to the given job.

 1. How much salary can I expect as a Call Quality Analyst in I-Nurture Education Solutions Private Limited in Bengaluru?
 
 Ans. You can expect a minimum salary of 15,000 INR and can go up to 25,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
 
 2. What is the eligibility criteria to apply for Call Quality Analyst in I-Nurture Education Solutions Private Limited in Bengaluru?
 
 Ans. The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more <a href=/jobs/jobs-in-bengaluru>jobs in Bengaluru</a> to get hired quickly.
 
 3. Is there any specific skill required for this job?
 
 Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 
 
 4. Who can apply for this job? 
 
 Ans. Both Male and Female candidates can apply for this job.
 
 5. Is it a work from home job? 
 
 Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other <a href="/jobs/work_from_home-jobs-in-bengaluru"}>work from home jobs in Bengaluru</a> at apna.
 
 6. Are there any charges or deposits required while applying for the role or while joining? 
 
 Ans. No work-related deposit needs to be made during your employment with the company.
 
 7. How can I apply for this job?
 
 Ans. Go to the <a href=https://l.apna.co/rJZdQapikTb>apna app</a> and apply for this job. Click on the apply button and call HR directly to schedule your interview.
 
 8. What is the last date to apply? 
 
 Ans. The last date to apply for this job is 14-Apr-2023.
 
		For more details, download apna app and find <a href="/jobs/full_time-jobs-in-bengaluru">Full Time jobs in Bengaluru</a>. Through apna, you can find jobs in 74 cities across India. Join NOW!

India

Job Description: Quality Analyst (East indian region)

•Monitor, evaluate and score calls against established quality assurance standards.
•Participate, as needed, in calibration sessions, employee communication sessions, and/or creation of communication tools
•Supports and communicates business goals & quality standards
•Ensures the agents adhere to predetermined quality assurance standards and the standard operating procedures
•Conduct / Lead training sessions (as needed)
•Monitor calls to provide feedback regarding telephone etiquette, product information and lead when ever required
•Provides performance expectations, action plans and development plans to improve call quality
•Provides accurate and timely reports on a daily, monthly, month-to-date and year-to-date rolling basis on call quality, productivity, availability, and other key metrics as determined.


PF would be provided





More about this Call Quality Analyst job


I-Nurture Education Solutions Private Limited is aggressively hiring for the job profile of Call Quality Analyst at Bengaluru in Shivajinagar Bus Station locality. Kindly go through the FAQs below to get all answers related to the given job.

 1. How much salary can I expect as a Call Quality Analyst in I-Nurture Education Solutions Private Limited in Bengaluru?
 
 Ans. You can expect a minimum salary of 15,000 INR and can go up to 25,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
 
 2. What is the eligibility criteria to apply for Call Quality Analyst in I-Nurture Education Solutions Private Limited in Bengaluru?
 
 Ans. The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more <a href=/jobs/jobs-in-bengaluru>jobs in Bengaluru</a> to get hired quickly.
 
 3. Is there any specific skill required for this job?
 
 Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 
 
 4. Who can apply for this job? 
 
 Ans. Both Male and Female candidates can apply for this job.
 
 5. Is it a work from home job? 
 
 Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other <a href="/jobs/work_from_home-jobs-in-bengaluru"}>work from home jobs in Bengaluru</a> at apna.
 
 6. Are there any charges or deposits required while applying for the role or while joining? 
 
 Ans. No work-related deposit needs to be made during your employment with the company.
 
 7. How can I apply for this job?
 
 Ans. Go to the <a href=https://l.apna.co/rJZdQapikTb>apna app</a> and apply for this job. Click on the apply button and call HR directly to schedule your interview.
 
 8. What is the last date to apply? 
 
 Ans. The last date to apply for this job is 14-Apr-2023.
 
For more details, download apna app and find <a href="/jobs/full_time-jobs-in-bengaluru">Full Time jobs in Bengaluru</a>. Through apna, you can find jobs in 74 cities across India. Join NOW!

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