Center Manager

Key Responsibilities:

1. Sales & Business Growth

● Own monthly targets for memberships, renewals, and upsells.

● Drive walk-in/trial conversions through effective consultations.

● Manage the entire membership conversion process with clean, consistent, and accurate documentation via portal.

2. Centre Operations Management

● Ensure smooth daily operations using the desired checklist tool

● Oversee class schedules, trainer punctuality, and session readiness.

● Conduct daily facility audits to maintain cleanliness, safety, and brand standards.

● Manage inventory of essentials (first-aid, water) and ensure timely restocking.

● Address operational gaps related to attendance, bookings, equipment, or facility.

3. Member Experience & Engagement

● Build strong rapport with members to create a welcoming, community-driven environment.

● Resolve escalations and ensure a smooth before/during/after-class experience.

● Capture and document feedback from members and trainers for continuous improvement.

● Uphold Cultfit’s service quality and be the primary representative of the centre.

What Success Looks Like :

● Meeting/exceeding sales and conversion targets.

● A consistently smooth, compliant, and high-performing centre.

● High member satisfaction, retention, and NPS.

● Strong centre ambience, audit scores, and operational excellence.

Qualifications and Skills:

● Bachelor’s/ Diploma degree

● 2–5 years of experience in sales, operations, hospitality, retail, or service roles.

● Strong communication and customer-handling skills.

● High ownership, problem-solving ability

● Good to have: Passion for fitness, wellbeing, and community building.