Chat Support Representative

We are looking for a customer-focused and detail-oriented Chat Support Executive to handle customer queries through live chat support for domestic clients. The role involves resolving customer concerns, providing accurate information, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Handle inbound customer queries via live chat in a timely and professional manner
• Provide accurate information about products, services, policies, and procedures
• Resolve customer complaints and escalate complex issues to the concerned department when required
• Maintain proper documentation of customer interactions in the system
• Achieve individual and team performance targets (Quality, AHT, CSAT, etc.)
• Ensure compliance with company policies and data security guidelines

Required Skills:

• Good written communication skills in English and/or regional language
• Strong typing speed and accuracy
• Basic computer knowledge (MS Office, CRM tools, etc.)
• Ability to multitask and handle multiple chats simultaneously
• Good problem-solving skills
• Customer-oriented mindset

Eligibility Criteria:

• Minimum qualification: 12th Pass / Graduate (as per company requirement)
• Freshers and experienced candidates can apply
• Willingness to work in rotational shifts (including weekends, if applicable)

Contact Person - Altaf - 9008295485

Direct walk-in - 2343, 17th Cross Rd, near Gayatri Temple, Vanganahalli, AJ Forte, HSR Layout, BANGLORE, Bengaluru, Karnataka 560102

Day and Time - Monday to Saturday (9:00am-4:00pm)