Client Onboarding Executive

Key Responsibilities

1. Company Onboarding Management

• Manage inbound and outbound onboarding requests
• Collect and verify company documents and compliance details
• Complete end-to-end system onboarding processes
• Activate and maintain hiring accounts

2. Job Requirement Management

• Gather detailed job descriptions and hiring criteria
• Review and validate role expectations with clients
• Upload and configure job requirements in internal systems

3. Hiring Pipeline Enablement

• Coordinate with recruitment and operations teams
• Ensure timely initiation of candidate sourcing
• Monitor job activation status and resolve delays
• Identify and remove onboarding bottlenecks

4. Cross-Functional Collaboration

• Work closely with sales, recruitment, and franchise teams
• Ensure smooth handover of client requirements
• Maintain service-level agreement (SLA) timelines

5. Tracking, Reporting & Documentation

• Maintain accurate onboarding trackers and records
• Monitor job activation timelines
• Prepare and share daily onboarding performance reports

Performance Expectations

• Maintain zero pending onboarding cases
• Ensure quick turnaround time for job activation
• Deliver high client satisfaction during onboarding
• Consistently meet operational efficiency benchmarks