Client Relationship Executive

The Key Accounts Executive will be the primary point of contact for designated clients, responsible for managing relationships end-to-end, understanding client requirements, coordinating with internal teams, and ensuring flawless execution of all projects. This is a client-facing, high-ownership role for a young, energetic, and creative individual who thrives in a fast-paced environment.

Client Relationship Management

• Manage and grow relationships with assigned key accounts (malls & event companies).
• Regularly engage with client decision-makers to understand needs, new briefs, and upcoming opportunities.
• Build long-term trust through consistent communication, responsiveness, and quality delivery.

Briefing & Concept Development

• Collect and interpret client briefs with clarity.
• Collaborate with the creative team to develop impactful concepts and presentations.
• Work closely with the operations & production teams to assess feasibility and align on execution plans.
• Deliver and present concepts, proposals, and pitches to clients confidently.

Project Execution & Coordination

• Act as the single point of contact (POC) for the client throughout the project lifecycle.
• Drive internal coordination to ensure timely production, installation, and delivery.
• Oversee on-ground execution standards, ensuring quality output and adherence to client expectations.
• Troubleshoot and resolve operational issues proactively.

Commercials & Finance Coordination

• Work with the Accounts & Finance team to ensure timely issuance of Purchase Orders (POs).
• Track project budgets, approvals, and commercial terms throughout the execution.
• After project completion, ensure timely invoicing and payment collection.
• Maintain healthy account-level financial hygiene.

Business Growth & Ownership

• Take full ownership of the business generated from assigned key accounts.
• Identify growth opportunities, seasonal campaigns, and strategic initiatives to increase account revenue.
• Maintain regular account reviews and performance updates.