Client Relationship Executive

Prerequisite: • Multi brand experience. Specifically - Body shop operations. • In depth knowledge of Accidental repair process / Insurance claim process. • Should be able to contribute towards key KPIs Ex:– On time delivery, Same Day Delivery, Customer complaints, Repeat Repairs, • Excellent communication and organizational skills . • Ability to communicate equally well with body shop / general repair mechanics, customers and senior management. • Familiarity with Repair order opening / Estimation / Insurance process / Co ordination with surveyor. • Passion towards work. • Should have good listening & problem solving skill. • Target oriented mindset (capture business opportunities in terms of VAS). • Should be able to manage customer based on his / her mind set like ego/Attitude. • Then grasp Customer expectation through proper consultation & resolution to Queries / Conflicts. • Usage of MS office tools – Excel / Word / Power point. • Usage of Dealer management system / Garage management system. Roles & Responsibilities: • Greet customers when they arrive at Dealership.