Collection Executive / Officer

ob Title: Collection Executive

Location: BGL-KIADB

Department: Finance & Accounts-Treasury, Collections & Insurance

Reports To: Collection Manager 

Age : upto 32 

Experience : 2 to 3.5 years 

Job Purpose:

The Collection Executive is responsible for managing and ensuring timely collection of outstanding payments from customers, maintaining accurate records, and supporting the organization’s cash flow objectives.

Key Responsibilities:

• Contact customers via phone, email, and other channels to collect overdue payments.

• Maintain and update customer accounts in the system with payment status.

• Negotiate payment plans and resolve billing disputes professionally.

• Coordinate with internal teams / Cross functional teams to reconcile accounts.

• Prepare daily/weekly collection reports and share with Manager.

• Ensure compliance with company policies and legal requirements during collection activities.

• Escalate chronic defaulters to the manager for further action.