Collection Team Leader

🧭 Job Title: Collection Team Leader

📍 Location: Koramanagala

💼 Department: Collections & Recovery

🌟 About the Role

We are seeking a sincere, dedicated, and hardworking Collection Team Leader to oversee and drive performance across our collections portfolio. This role demands precision, accountability, and a strong command of Excel-based reporting. If you thrive in a fast-paced environment and lead with integrity, we’d love to meet you.

🎯 Key Responsibilities

• Lead and manage a team of collection executives to achieve monthly recovery targets.
• Monitor and analyze portfolio performance using Excel reports and dashboards.
• Allocate accounts strategically and ensure timely follow-ups.
• Train and mentor team members on collection strategies and compliance.
• Liaise with internal departments to resolve disputes and escalate critical cases.
• Prepare and present weekly MIS reports to senior management.
• Uphold ethical collection practices and ensure adherence to regulatory norms.

✅ Required Skills & Qualifications

• Must be a graduate from any recognized stream.
• Must be fluent in South Indian languages such as Kannada, Tamil, & Telugu
• Proven experience in collections, recovery, especially in NPA & WOFF.
• Strong proficiency in Microsoft Excel (pivot tables, VLOOKUP, dashboards).
• Excellent communication and team leadership skills.
• Ability to handle pressure and meet deadlines consistently.
• High level of sincerity, dedication, and work ethic.

💡 Preferred Traits

• Self-motivated and goal-oriented.
• Empathetic yet firm in negotiations.
• Analytical mindset with attention to detail.
• Comfortable working with collection software.

📈 What We Offer

• Competitive salary and performance incentives.
• Supportive team culture and growth opportunities.
• Exposure to diverse portfolios and strategic decision-making.