Collection Team Leader

Hiring: Team Leader – Collections (On-site)Location: Hebbal, Bangalore (Badrappa Layout)

Experience: Minimum experience in Recovery/Collections

Salary: ₹3.6 LPA – ₹5.5 LPA

Education: Graduation compulsory

Age: 25–35 years

Languages: English & Hindi (Mandatory)

Company Overview Treline Advisory Pvt Ltd is a tech-enabled contact center specializing in Business Process Management, Collections, Customer Support, and Digital Recovery for the BFSI sector.

Role OverviewWe are hiring an experienced Collection Team Leader to manage and motivate a team of collection agents, drive performance, and ensure effective recovery operations.

• Key Responsibilities Lead, guide, and motivate a team of collection agents to meet targets
• Provide training, feedback, and performance coaching
• Monitor team metrics: call quality, customer handling, collection efficiency
• Implement recovery strategies and action plans
• Conduct regular performance reviews and goal-setting discussions
• Handle escalated customer issues professionally
• Ensure compliance with company policies and process guidelines