Community Development Officer

Job Title: Community Development Officer- NGO (Field Job)

Location : Bengaluru Division/ Department : Sales Operations Reporting Manager : Sr. Manager Sales Operations

Working days : Sunday to Thursday

About the Company:

Pollinate Group is a social enterprise dedicated to empowering women through micro-entrepreneurship programs, providing livelihoods in underserved communities. We are on a relentless mission to find the poorest and most marginalised communities, uplift and develop local women entrepreneurs, and connect them to local and global supply chains to guarantee their long-term adoption of high-quality products (such as solar lights and modern cooking appliances) and services that creates a ripple effect and directly meet community needs and grow their micro businesses.

Unlike other women's empowerment organisations, we focus on the hardest-to-reach communities and offer payment plans to make our products more affordable. Field Staff (employed CDOs) and women entrepreneurs (our beneficiaries called Suryakukhis) from the communities are the backbone of our impact, leading change in their communities.

We’re a growing team with a growing impact. Since 2012, we have reached over 9,29,000 people, selling products such as solar lights, health and hygiene products, kitchen appliances, home appliances, water filters, and clean cookstoves. Our team works across five states in India and three districts in Nepal.

Find out more at www.pollinategroup.org.

Job Summary

This role involves working in the field with local, underprivileged communities to improve their lives through greater awareness of clean energy products and mobilizing people from these communities.

In this role, you will also be responsible for upskilling women entrepreneurs by training them on a one-on-one basis, and remotely which includes sales skills, customer assessment, financial skills, digital enablement and much more. As a Community Development Officer, you will work to build livelihoods by identifying new sales opportunities through effectively managing Suryamukhi’s (women from marginalized communities in urban and rural India) to meet their earnings targets, gain margins, and access livelihoods. You will play a key role in increasing revenues by engaging Suryamukhi in forecasting, identifying needs, and driving income. In summary, this role necessitates proficient customer service skills, effective communication in the local language, and significant travel within your designated territory. Your motivation to create a meaningful difference within the community you engage with is critical in this challenging yet rewarding role. Job Description, Community Development Offi cer

Roles & Responsibilities Training & Capacity Building: ● Conduct training and refresher sessions (in-person, remote, and one-on-one) focused on financial literacy, digital enablement, and entrepreneurship skills. ● Analyze and report Suryamukhi competencies every quarter and provide continuous field training to improve performance. ● Conduct periodic business reviews with Suryamukhis, help them plan activities, and provide constructive feedback. Field Sales & Distribution: ● Responsible for managing a list of Suryamukhi in a given geography. ● Guide Suryamukhi on correct product positioning, sales skills, and customer engagement strategies. ● Conduct frequent roadshows (mobile hives) in the community to generate demand. ● Work with Suryamukhi’s to identify new opportunities, acquire new customers, increase market penetration, and grow the business. Community Outreach & Mobilization: ● identify and onboard Suryamukhi (Suryamukhi - women from marginalised communities in urban and rural India) recruitments in the city, along with onboarding activities. ● Represent the company to the channel partner (Suryamukhi) and end customers in sales-oriented activities. Performance Monitoring & Reporting: ● Maintain sales forecasting, funnel management, and accurate reporting on a monthly basis. ● Track and support low-performing Suryamukhis to enhance their productivity. ● Ensure timely report submissions and track payment follow-ups, order fulfillment, and sales performance. ● Marketing & Campaign Management: ● Work closely with Marketing & Suryamukhis for proper planning and execution of marketing programs to generate leads and demand. ● Plan, organize, and implement community campaigns, educational hive events, and social impact initiatives. ● Conduct various surveys (baseline, customer satisfaction, exit, impact, product performance, etc.) for internal use and future reference. Required Skills & Experience ● Community Development & Grassroots Mobilization experience. ● Proven experience in Field Sales & Distribution, preferably in social impact-driven businesses. ● Customer Engagement & Relationship Building skills, particularly in low-income communities. ● Strong understanding of Microfinance, Financial Literacy, and Digital Enablement. ● Ability to train and empower women entrepreneurs in Business Development & Sales Strategy. ● Experience in Market Expansion, Lead Generation, and Revenue Growth. ● Strong analytical and reporting skills, including Sales Forecasting & Performance Job Description, Community Development Offi cer

Monitoring. ● Experience in organizing and executing Marketing & Awareness Campaigns. ● Proficiency in local languages to engage effectively with communities. ● Comfortable with extensive travel within assigned territories.

Key selection criteria

● Fresher or experienced candidate with a maximum of 1-1.5 years of work experience

● Willingness to travel to the slum communities and interact with people

● Passion for social business, renewable energy, women empowerment and dedication to transforming the lives of the underprivileged.

● Ability to work without supervision in a fast-paced, result-driven environment

● Good problem-solving and planning skills

● The ability to collaborate, communicate and attention to detail is a must in this role

Desirable

● Proficient in MS Office Tools

● Hands-on experience working with CRM Tool

● Knowledge of multiple regional languages

To apply for this role please send your CV to people@pollinategroup.org